Terms & Conditions

1. Introduction

Welcome to Jujaya Media Limited (“Jujaya Media”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, digital platforms, products, services, events, publications, and all content made available by Jujaya Media.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.

2. About Jujaya Media

Jujaya Media is a strategic communications, public relations, media, branding, digital marketing, content production, podcast, website development, and business communications agency serving clients in Kenya, across Africa, and internationally.

3. Eligibility

You must be at least 18 years of age or have the legal authority to enter into binding agreements before using our services.

Where you engage us on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

4. Our Services

Our services may include, but are not limited to:

• Public Relations
• Strategic Communications
• Media Relations
• Corporate Communications
• Brand Strategy
• Digital Marketing
• Social Media Management
• Content Creation
• Photography and Videography
• Podcast Production
• Website Design and Development
• Search Engine Optimisation (SEO)
• Event Planning and Management
• Crisis Communication
• Marketing Consultancy
• Corporate Training
• Business Advisory
• Research and Communications Audits

Specific deliverables, timelines, pricing and responsibilities shall be governed by individual proposals, quotations, contracts or service agreements.

5. Client Responsibilities

Clients agree to:

• Provide accurate information.
• Supply required materials on time.
• Review and approve deliverables promptly.
• Obtain any necessary licences or permissions for content supplied to us.
• Cooperate throughout project execution.
• Make payments according to agreed terms.

Delays in receiving approvals or required information may affect project timelines.

6. Fees and Payments

Unless otherwise agreed in writing:

• All quotations are valid for the period specified in the quotation.
• Invoices are payable within the agreed payment period.
• Projects may require an upfront deposit before work commences.
• Jujaya Media reserves the right to suspend work where payments become overdue.
• Outstanding balances may attract interest or recovery costs where permitted by law.

All applicable taxes shall be payable by the client unless otherwise stated.

7. Intellectual Property

Unless otherwise agreed in writing:

• Jujaya Media retains ownership of its methodologies, concepts, templates, proposals, processes, and proprietary materials.
• Clients receive ownership or usage rights only after full payment for the agreed deliverables.
• Third-party licensed materials remain subject to their respective licence terms.
• Jujaya Media reserves the right to showcase completed work in its portfolio unless a written confidentiality agreement provides otherwise.

8. Confidentiality

Both parties agree to keep confidential all proprietary, commercial, financial, technical, and strategic information obtained during the course of the engagement.

Confidential information shall not be disclosed without prior written consent unless required by law.

9. Acceptable Use

Users shall not:

• Use our website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or harmful code.
• Infringe intellectual property rights.
• Misrepresent their identity.
• Interfere with the operation or security of our website.

We reserve the right to suspend or restrict access where misuse occurs.

10. Third-Party Services

Some services may involve third-party providers including:

• Media houses
• Social media platforms
• Website hosting providers
• Search engines
• Cloud service providers
• Payment processors
• Advertising platforms

Jujaya Media is not responsible for the availability, policies, or actions of third-party platforms.

11. Events and Training

Where you register for our conferences, workshops, webinars, or events:

• Registration may be subject to confirmation.
• Event schedules may change where necessary.
• Speakers may change without prior notice.
• We reserve the right to postpone, reschedule, or cancel events where circumstances require.
• Event photographs and recordings may be used for promotional, educational, or editorial purposes unless otherwise agreed.

12. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted or error-free access.

We reserve the right to modify, suspend, or discontinue any aspect of the website without prior notice.

13. Limitation of Liability

To the fullest extent permitted by law, Jujaya Media shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Reputational damage arising from factors beyond our control.
• Delays caused by clients or third parties.
• Technical failures of third-party platforms.

Our total liability arising from any engagement shall not exceed the fees paid by the client for the specific service giving rise to the claim, except where liability cannot be excluded by law.

14. Indemnity

You agree to indemnify and hold Jujaya Media, its directors, employees, contractors, and partners harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms.
• Information or materials you provide.
• Your misuse of our services.
• Infringement of third-party rights.

15. Privacy

Our collection and processing of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

16. Force Majeure

Jujaya Media shall not be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, pandemics, industrial action, government actions, internet failures, cyberattacks, or power outages.

17. Termination

Either party may terminate a service agreement in accordance with the applicable contract.

Upon termination:

• Outstanding invoices become immediately payable.
• Work completed up to the termination date shall remain payable.
• Confidentiality obligations shall continue after termination.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes shall first be resolved through good-faith negotiations. Where a resolution cannot be reached, the matter shall be submitted to the competent courts of Kenya.

19. Changes to These Terms

Jujaya Media reserves the right to update or revise these Terms & Conditions at any time.

Any amendments will become effective upon publication on our website. Continued use of our website or services constitutes acceptance of the revised Terms.

20. Contact Information

For any questions regarding these Terms & Conditions or our services, please contact us:

• Company: Jujaya Media Limited
• Email: team@jujayamedia.co.ke
• Website: www.jujayamedia.co.ke
• Location: Nairobi, Kenya