Privacy Policy

1. Introduction

Jujaya Media Limited (“Jujaya Media”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, partners, website visitors, event attendees, suppliers, job applicants, and all individuals who interact with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, engage our services, attend our events, subscribe to our communications, or interact with us through any of our digital platforms.

We process personal data in accordance with the Kenya Data Protection Act, 2019, its Regulations, and other applicable privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Personal Information: Full name, email address, telephone number, postal and physical address, company or organisation, job title, social media profiles, and billing information.
• Business Information: Company details, brand assets, marketing materials, media contacts, campaign information, and project documentation.
• Website Information: IP address, browser type, device information, pages visited, date and time of access, website usage statistics, and referral source collected automatically when visiting Jujaya Media.
• Event Information: Registration details, attendance records, dietary requirements (where applicable), photographs, videos, and event feedback.
• Recruitment Information: CVs, cover letters, academic qualifications, professional certifications, employment history, and references.

3. How We Use Your Information

We use personal information to:

• Deliver our communications, media and marketing services.
• Respond to enquiries.
• Manage client relationships.
• Execute PR campaigns.
• Produce podcasts, videos and digital content.
• Organise events and conferences.
• Publish approved stories and media content.
• Improve our website and services.
• Process invoices and payments.
• Recruit employees and consultants.
• Comply with legal obligations.
• Detect fraud and protect our business.
• Send newsletters and industry updates where you have consented or where legally permitted.

4. Legal Basis for Processing

We process personal information where:

• You have provided consent.
• Processing is necessary to perform a contract.
• Processing is required by law.
• Processing protects legitimate business interests that do not override your rights.
• Processing protects vital interests or serves the public interest where applicable.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyse visitor behaviour.
• Measure website traffic.
• Improve user experience.

You may disable cookies through your browser settings, although certain website features may no longer function correctly.

6. Marketing Communications

With your consent, we may send:

• Company news
• Industry insights
• Event invitations
• Press releases
• Newsletters
• Service updates
• Promotional offers

You may unsubscribe at any time using the unsubscribe link or by contacting us directly at team@jujayamedia.co.ke.

7. Photography, Video and Podcasts

As a communications agency, we regularly create visual and audio content.

By attending our public events, media briefings, podcasts or conferences, you acknowledge that photographs, videos or recordings may be captured for marketing, editorial, documentary, promotional or educational purposes.

Where legally required, we will obtain consent before using identifiable personal information.

8. Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties including:

• Media organisations
• Printing partners
• Event venues
• Technology providers
• Website hosting providers
• Payment processors
• Legal advisers
• Government regulators where required by law

All third parties are expected to protect personal information appropriately.

9. International Transfers

Some of our technology partners may process information outside Kenya.

Where this occurs, we implement appropriate safeguards to ensure your information receives an equivalent level of protection.

10. Data Security

Jujaya Media implements appropriate administrative, organisational, technical and physical safeguards including:

• Encryption where appropriate
• Password-protected systems
• Role-based access controls
• Multi-factor authentication
• Antivirus and firewall protection
• Secure cloud storage
• Regular software updates
• Confidentiality agreements
• Staff privacy training
• Secure data backup procedures
• Access monitoring

Although we strive to protect your information, no online system can guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services.
• Fulfil contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Maintain business records.

When information is no longer required, it is securely deleted, anonymised or destroyed.

12. Your Rights

Subject to applicable law, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability where applicable.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

We will respond to requests within the timelines required by law.

13. Children’s Privacy

Our services are intended for businesses, organisations and individuals aged 18 years and above.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required by law.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, security or content of those websites. We encourage you to review their privacy policies before sharing personal information.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page together with the revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

• Company: Jujaya Media Limited
• Email: team@jujayamedia.co.ke
• Website: www.jujayamedia.co.ke
• Location: Nairobi, Kenya

If you believe your concerns have not been adequately addressed, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, in accordance with the Kenya Data Protection Act, 2019.